Baltic Nectar: Seamless Returns for Our Valued Customers

Shipping Policy

Including England, Wales, Scotland, the Scottish Highlands, Northern Ireland, and other UK Islands.
Order Processing Time: 1 business day.
Parcels up to 5kg are shipped via Royal Mail, EVRI, Yodel 48h tracked service, or DPD, and Royal Mail next-day delivery for parcels above 5kg.
Orders placed before noon on a working day with Baltic Nectar will be packed and shipped the same day; otherwise, they will be shipped the following working day.

Order Tracking

Tracking numbers will be provided via email once your Baltic Nectar order is shipped.

For further assistance, contact us via email at info@balticnectar.co.uk or phone at +44 (0) 7517073155.

Return and Refund Policy

1. Scope

This Return & Refund Policy applies to all purchases made through Baltic Nectar (“we,” “us,” or “our”) via our website, retail locations, or authorised resellers.

2. Returns Eligibility

Timeframe: You may return most new, unopened items within 30 days of delivery for a full refund.
Condition: Items must be in their original packaging, unused.
Proof of Purchase: A receipt or order number is required for all returns.

3. Return Process

Initiate Return: Contact us within the eligibility window at info@balticnectar.co.uk.
Ship Item Back: Pack the item securely, include the RA on the outside of the package, and send it via a trackable shipping service.
Inspection & Approval: Once we receive and inspect your return (typically within 5 business days), we’ll notify you of approval or rejection.

5. Refunds

Method: Approved refunds will be credited back to your original payment method.
Timing: Expect your refund within 7–10 business days after approval (depending on your payment provider).
Shipping Costs: Original shipping fees are non-refundable. Return shipping is at your expense unless the return is due to our error or a defective product.

6. Exchanges

To exchange an item for the same item in a different size, colour, or model, follow the return process above, then place a new order for the desired item once your return is approved.
If we have made an error (e.g., wrong or defective item), we will cover both return and reshipment costs.

7. Late or Missing Refunds

Check Your Statement: Sometimes it takes 1–2 billing cycles for a refund to appear.
Contact Us: If more than 10 business days have passed since approval and you still haven’t received your refund, email us at info@balticnectar.co.uk.

8. Damaged or Defective Items

Reporting: Notify us within 7 days of delivery with a photo of the damaged/defective item.
Resolution: We’ll arrange for a replacement, repair, or full refund at no extra cost to you.

9. Policy Updates

We may update this policy from time to time. The “Last Updated” date at the top will reflect any changes. Continued use of our services indicates your acceptance of the updated terms.