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Baltic Nectar Customer Privacy Notice

Effective Date: 2024.09.01

Baltic Nectar ("we", "our", or "us") is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and EU GDPR where applicable.
 

1. Data Controller

Baltic Nectar
Website: https://www.balticnectar.co.uk
Contact Email: info@balticnectar.co.uk
Address: Airedale House, 8 Rodley Lane, LS13 1BG
 

2. Personal Data We Collect

We may collect and process the following personal data:

  • Identity Data: Full name

  • Contact Data: Email address, telephone number, billing and delivery address

  • Transaction Data: Purchase details and payment method

  • Technical Data: IP address, browser type, time zone, operating system, platform

  • Usage Data: How you use our website

  • Marketing & Communications Data: Preferences in receiving communications from us

We do not collect sensitive personal data (e.g. health or biometric data).
 

3. How We Collect Data

Data is collected through:

  • Contact forms or enquiries

  • Newsletter sign-ups

  • Online orders

  • Cookies and analytics tools (e.g. Wix Analytics, Google Analytics – only after consent)
     

4. How We Use Your Data

Your personal data is used for:

  • Processing and fulfilling orders

  • Providing customer support

  • Sending transactional emails (e.g. order confirmations)

  • Website improvement and analytics

  • Complying with legal obligations

We do not sell your data to third parties.
 

5. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contractual necessity – to process your orders

  • Consent – for newsletters and analytics (you can withdraw at any time)

  • Legitimate interests – for improving site performance and security

  • Legal obligation – to comply with regulations (e.g. tax laws)
    '

6. Cookies

We use cookies to:

  • Ensure website functionality

  • Provide a better user experience

  • Measure performance (only if you accept analytics cookies)

You can adjust your cookie preferences in your browser or reject optional cookies via the cookie banner.
 

7. Your Rights (UK/EU Residents)

Under the GDPR, you have the right to:

  • Access a copy of your personal data

  • Rectify inaccurate data

  • Request erasure (right to be forgotten)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)
     

To exercise your rights, contact us at info@balticnectar.co.uk
 

8. Data Retention

We retain personal data only for as long as necessary:

  • To fulfil the purposes for which it was collected

  • To comply with legal and tax obligations

  • After which, your data is securely deleted or anonymised
     

9. Data Sharing & Third Parties

We may share your data with:

  • Wix.com (our hosting and ecommerce provider)

  • Payment processors (e.g. Stripe, PayPal)

  • Shipping providers (e.g. Royal Mail)

  • Analytics or marketing tools (only with consent)

All third parties are GDPR-compliant.
 

10. Data Security

We take all reasonable technical and organisational measures to protect your data, including:

  • SSL encryption

  • Password protection

  • Secure servers via Wix infrastructure
     

11. International Transfers

Some of our service providers (e.g. Wix) may store or process data outside the UK. All such transfers are secured under approved international data transfer mechanisms.
 

12. Updates to This Policy

We may update this Privacy Policy periodically. All changes will be published on this page with a revised “Effective Date.”

13. Contact Us
 

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact:
 

Email: info@balticnectar.co.uk
Business Name: Baltic Nectar

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