Baltic Nectar Customer Privacy Notice

This privacy notice tells you what we expect to do with your personal information.
 

• Contact details

• What information do we collect, use, and why

• Lawful bases and data protection rights

• Where do we get personal information from

• How long do we keep information

• How to complain
   

Contact details
 

Post

Apartment 6, Airedale House, 8 Rodley Lane, LEEDS, LS13 1BG, GB

Telephone

07549168906

Email

info@balticnectar.co.uk
 

What information do we collect, use, and why
 

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Addresses

• Purchase or account history
   

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Marketing preferences

• Location data

• Purchase or viewing history

• Website and app user journey information
   

Lawful bases and data protection rights
 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights, which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
 

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information, such as details about where we get personal information from and who we share personal information with. There are some exemptions, which means you may not receive all the information you ask for. Read more about the right of access.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

• Your right to object to processing - You have the right to object to the processing of your data. Read more about the right to object to processing.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or you. Read more about the right to data portability.

• Your right to withdraw consent – When we use consent as our lawful basis, you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
   

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
 

Our lawful bases for the collection and use of your data
 

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
   

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
   

Where do we get personal information from
 

• Directly from you
   

How long do we keep information

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We retain your data only as long as necessary to fulfil the purposes for which it was collected or as required by law. This may include processing orders, providing customer support, and complying with legal obligations such as data-retention requirements.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
 

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

06/21/2025